Exototi FAQ – Frequently Asked Questions for Malaysia Gaming Platform

The minimum age to register and use the Exototi platform is 18 years old. This is an absolute requirement with no exceptions. During the KYC verification process for withdrawals, you will need to submit an identity document confirming your age. Accounts found to have been registered by underage individuals will be closed immediately.

No. Each individual is only permitted to hold one active account at Exototi. Registering multiple accounts — whether using different names, phone numbers, or payment methods — violates our Terms and Conditions. If duplicate accounts are detected, all associated accounts will be closed and any balances or bonuses will be forfeited. If you have an issue with an existing account, contact our support team for a resolution.

Some basic information can be updated directly from the "Account Settings" section after logging in. However, changes involving your phone number or full name require an identity verification process for your security. Contact the Exototi support team via live chat with the relevant documents and we will assist you in making those changes.

KYC (Know Your Customer) is an identity verification process required before you can make your first withdrawal. You will need to submit a copy of your national identity card (MyKad) and, in some cases, proof of address. The process is typically completed within 24 hours. KYC only needs to be completed once and it protects your account from third-party misuse.

If you wish to permanently close your account, contact the Exototi support team via live chat. Make sure you have withdrawn all eligible balances before submitting your request. Alternatively, if account closure is related to gambling concerns, we encourage you to use the self-exclusion tools available on the Responsible Gaming first.

The minimum deposit at Exototi is MYR 10, making it accessible to all members. Maximum deposit limits vary by payment method — FPX limits are generally higher than e-wallets. You can also set your own daily, weekly, or monthly deposit limits from the account settings as a personal spending control measure.

Withdrawals to Malaysian bank accounts are typically processed within 15 minutes to 2 hours depending on the time of request. Withdrawals made during regular business hours are processed faster. Your first withdrawal may take slightly longer due to the KYC verification process. The minimum withdrawal amount is MYR 30. If your withdrawal has not been credited after 4 hours, contact our support team directly.

No. All withdrawals must be made to a bank account in your own name that was verified during the KYC process. This is our security policy to prevent money laundering and protect members' interests. Exototi will not process withdrawals to third-party accounts or accounts with a name that differs from the KYC information on file.

First, check your bank email or SMS to confirm the transaction was successfully executed on the bank's end. If the transaction was successful but your Exototi account balance has still not been updated after 30 minutes, please contact our support team via live chat. Have a screenshot of your payment receipt, amount, transaction date, and time ready for reference. We will review and resolve the issue within 2 working hours.

Exototi does not charge any fees for deposits or withdrawals. However, your bank or payment provider may apply their own charges depending on your account type and bank. We recommend checking with your bank first if you have concerns about banking service fees.

A rollover requirement means you need to wager the bonus amount (or deposit + bonus) a set number of times before it can be withdrawn. For example, if the rollover requirement is 20x and your bonus is MYR 100, you need to place bets totalling MYR 2,000 before that bonus is eligible for withdrawal. Each promotion may have different rollover requirements — please read the full terms on the Promotions.

Exototi weekly cashback is calculated based on your net losses over a one-week period (Monday to Sunday) and is automatically credited every Monday. No manual claim is needed — our system calculates and credits your cashback automatically as long as you meet the minimum activity requirements. Check your cashback amount under the "Promotions" section after logging in.

There are a few possible reasons — you may have already claimed the same bonus before, your deposit may not meet the minimum amount required for the promotion, or the promotion period has ended. Some bonuses also require a promo code to be entered at the time of deposit. If you believe you meet all the conditions but the bonus has not been credited after 30 minutes, contact our support team with proof of your deposit.

Most Exototi bonuses can be used across the majority of games on the platform, though some games may contribute at different rates toward meeting the rollover requirement. For example, slot games typically contribute 100% toward rollover, while table games may contribute at a lower rate. The full terms of each bonus specify which games qualify — check on the Promotions.

Yes. All slot games and number-based games at Exototi use a Random Number Generator (RNG) system that has been verified and audited by an independent third party. This ensures every game outcome is completely random and fair. Live Casino games use real dealers operating in real time, delivering a more transparent and authentic experience.

Some slot games at Exototi offer a demo mode that lets you play with virtual credits without needing to make a deposit. Demo mode is useful for understanding game rules and mechanics before playing with real money. However, winnings in demo mode cannot be withdrawn — it is for practice purposes only. Live Casino games and Sports Betting require an active account and a real balance.

If a game session is interrupted due to a lost internet connection or technical issue, the Exototi system automatically saves your game state. When you reconnect, the game will resume from where it left off. If the game cannot be resumed, any unresolved bets will be returned to your account. If you notice an incorrect balance, contact our support team with the session details.

Log in to your Exototi account and go to the "Game History" or "Account Report" section. There you can view a complete record of all bets, game results, deposits, withdrawals, and account activity. This data is stored for at least 90 days and can be filtered by date, game type, or transaction category.

Two-factor authentication (2FA) adds an extra layer of security to your account. With 2FA enabled, every time you log in from a new device, an OTP code will be sent to your phone number as additional verification. Even if someone knows your password, they still cannot log in without the OTP code. Enable 2FA under "Security Settings" in your account — we strongly recommend this step.

First step — change your password immediately from the "Account Settings" section. Then, contact the Exototi support team via live chat and report the situation. We will review your account activity logs and, if unauthorised access is confirmed, we can temporarily freeze your account pending investigation. Don't wait — the sooner you act, the better.

Exototi does not sell or rent your personal data to any third party for marketing purposes. Your data is only shared with service providers that support platform operations (such as payment processors) and only to the extent necessary. Disclosure may also occur if required by law or court order. Please read the Privacy Policy for detailed information.

For the best experience, we recommend Android 7.0 or above, or iOS 12 or above for the mobile app. For the web version, any up-to-date modern browser such as Chrome, Firefox, Safari, or Edge works well. A minimum 3G internet connection is required (4G recommended), while WiFi or 5G provides the smoothest experience, especially for Live Casino games.

Try the following steps: clear your browser cache and cookies, try a different browser or incognito mode, make sure your internet connection is stable, and try refreshing the page (Ctrl+F5 on desktop). If you are using a VPN, try disabling it as it may affect performance. If the issue persists, contact our support team and provide your browser type, operating system, and a description of the problem.

When an update is available, you will receive an in-app notification or see a message when you open the app. For Android, download the latest APK file from the Download and install it over the older version — your account data will remain intact. For iOS, follow the same profile update procedure as the initial installation. We recommend always using the latest version to access new features and security improvements.